Class Policy

英文版:


By registering/enrolling/participating your child in a SPORTSWORLD童励 program/class/activity you are acknowledging that you have read and understood our polices and agree to the contents. 

A. Registration, Enrollment and Student Information 

B. Health and Safety 

C. Guardian Responsibility 

D. Outdoor Class Weather and Air Quality 

E. Payment 

F. Cancellation 

G. Absences 

H. Refunds, Credits and Withdrawal from Program 

I. Photographs and Privacy 

J. Special Cases 


A. REGISTRATION, ENROLLMENT,& STUDENT INFORMATION


  • 1. All participants are required to register a family account and enroll for courses on the SPORTSWORLD童励 registration system which will include detailed student information such as age, medical information and important contact information.

  • 2. Guardians have responsibility to ensure their contact details are kept up to date in the event of any class changes or emergencies, as we will need to contact you. 

  • 3. You may be contacted from time to time about our upcoming events and programs with this information. 

  • 4. Guardians are responsible to ensure the course enrolment information is correct in their Online Registration System account, including correct enrolment for time, location, and payment status. If there is any issue please contact our office for assistance in advance of your program starting.  

  • 5. Your information will not be given to any other organizations or parties without your prior consent (except in the case of medical emergency). 


B. HEALTH AND SAFTEY


  • 1. The safety of participants in all of SPORTSWORLD童励 programs is of the highest priority. Classes take place with our trained staff and programs are designed with the highest level of safety in mind. 

  • 2. HOWEVER, with participation in any sports or physical activity comes a level of risk for the participant. Students and their guardians participating in SPORTSWORLD童励 programs assume this risk. 

  • 3. Guardians have ultimate responsibility for their child’s safety. They must decide if children are in a suitable healthy condition to attend SPORTSWORLD童励 programs.  

  • 4. SPORTSWORLD童励 accepts no liability for any accidents or injuries sustained by those participating in any of our classes, programs, camps, competitions and events. Guardians assume liability for medical fees for their child arising from any injury participating in SPORTSWORLD童励 programs. SPORTSWORLD童励 recommends guardians ensure they have purchased adequate insurance for their children participating in any programs.  


C. Guardian Responsibility


  • 1. Guardians are expected to be present and responsible for their students during their participation in our programs. (Excluding Camp Programs) 

  • 2. Guardians are expected to act in accordance with SPORTSWORLD童励 sporting values and facility rules. It is expected that Guardians will not interfere with the normal operation of the class or interrupt students or coaches. The coach or instructors word is final. 

  • 3. Participants' guardians will be held responsible for any injuries caused(to themselves or others) by student or guardians actions including any damages to the class facilities or property.  


D. Outdoor Class Weather and Air Quality


  • 1. Classes will only be stopped for extreme or dangerous weather conditions such as high pollution (200+ AQI), electrical storms and typhoons. 

  • 2. If alternative indoor venues are not available, parents will be advised as early as possible of cancellation of classes. 

  • 3. If classes are cancelled before they commence, they will be rescheduled if possible, or a credit note for future classes will be issued. 

  • 4. If the weather necessitates sudden cancellation during a class, children will be taken inside and an instructor will wait with them until they are collected as usual. These classes will not be rescheduled. 

  • 5. The weather policy will also include decisions made for safety regarding certain programs such as tennis (where courts become dangerous and slippery in rain). 


E. Payment


  • 1. Fees will be charged once a class enrolment is confirmed in the SPORTSWORLD童励 Online Registration System. A student's enrolment is only confirmed and complete after full payment is received and confirmed in the Online Registration System.  

  • 2. Full payment is required in within 72 hours after enrolment application is confirmed in the online system. Incomplete payment beyond 72 hours, will result in automatic cancelation by the online system without notification. 

  • 3. A student’s place is reserved and secured in a class only after: 

    3.1 Official online account registration and official online enrolment; 

    3.2 Full tuition payment is complete; 

    3.3 Limited class slots are provided on a first-come, first-serve basis and based on official registration, enrolment, and complete payment status in the Online Registration System. 

  • 4. It is the client's responsibility to confirm that enrolment and payment is complete by checking their family account in the Online Registration System. 


F. Cancellation


  • 1. SPORTSWORLD童励 may cancel classes due to unforeseen circumstances, such as instructor illness if a substitute coach is not available. 

  • 2. In this case the class will be rescheduled or a credit will be issued for use of participation in other programs. 

  • 3. SPORTSWORLD童励 will make all efforts to ensure classes go ahead including sending a substitute coaches. Students will not necessarily be notified in advance if a substitute coach is sent. 


G. Student Absences


  • 1. Group Class

    1.1 If a student misses a class for any reason (including illness), a refund or credit will not be issued.  

    1.2. SPORTSWORLD童励 does not offer make up classes for student absences.  

    1.3. In case a student must stop attending class due to extended illnesses, notify SPORTSWORLD童励 as soon as possible. With proper medical certification it may be possible cancel enrolment and freeze your account funds to be used at a later time. 

  • 2.   Semi-Private Classes (1 to 2)

  • 2.1 If one student is absent from a Semi-Private class, this student will not receive any make up, refund or credit in the event that the class goes ahead for the remaining student.  

  • 2.2 If BOTH students are unable to attend, official notice must be given 48 hours before both students will be absent from class in order to be eligible for any class rescheduling. ONLY Notice by direct message sent to the SPORTSWORLD童励 official WeChat account will qualify as official notice of absence. Purchase of a full semester of classes includes a maximum of not more than 3 reschedule opportunities. Purchase of 11 or more, but less than a full semester of classes includes a maximum of not more than 2 reschedule opportunities.  Purchase of a block of 10 classes includes a maximum of not more than 1 reschedule opportunity. (For canceled tennis, class fees will be credited back to account rather than rearranged)  

  • 2.3 If notice of absence for BOTH students is not received 48 hours before an absence, class rescheduling will not be arranged for the missed class and class fee credit will not be given.  

  • 3. Private Classes (1 to 1)

  • 3.1 If a student is unable to attend a private class, official notice must be given 48 hours in advance to be eligible for any class rescheduling opportunity. ONLY Notice by direct message sent to the SPORTSWORLD童励 official WeChat account will qualify as official notice of absence. Purchase of a full semester of classes includes not more than 3 reschedule opportunities. Purchase of 11 or more, but less than a full semester of classes includes a maximum of not more than 2 reschedule opportunities. Purchase of a block of 10 classes includes a maximum of not more than 1 reschedule opportunity. (For canceled tennis, class fees will be credited back to account rather than class rearranged) 

  • 3.2 If notice of absence is not received 48 hours before an absence, class rescheduling will not be arranged for the missed class and class fee credit will not be given.  


H. Refunds, Credits and Withdrawal from Program


  • 1. We offer a 100% satisfaction guarantee to all customers. If you are not satisfied after your first class or first day of camp we will offer a 100% full refund for the program; SPORTSWORLD童里 OFFICE must be contacted and officially notified the same day . 

  • 2. After the start of the second class/game/day of activity fees are not refundable. 

  • 3. Registration fees are 100% fully refundable if a customer cancels enrolment 5 working days or more before an activity commences. 

  • 4. Registration fees are 80% refundable if a customer cancels enrolment 4 working days or less before an activity commences. 

  • 5. Any deposits are non-refundable. 

  • 6. Refunds must be collected within 3 months of issue, or they will be cancelled. 

  • 7. Credit Notes must be used within 6 months of issue. 

  • 8. Credits and refunds will not be issued in the case of quarantines, epidemics, or any force majeure situation. 


I. Photographs and Privacy


  • 1. SPORTSWORLD童励 reserves the right to take photographs or videos of our classes, programs and activities and the students participating. 

  • 2. These photos may be used for promotional or staff training purposes. If you would not like this to occur please let us know in advance, in writing, at the time of registration. 


J. Special Cases


1. Karate

  • 1.1 Karate will be sold in both 3 month and 12 month card options. The start date for the card will be the first day of class. 

  • 1.2 Suspension Policy 

  • 1.2.1 Suspension for sick, travel or any other reason. 

  • 1.2.2 Suspension can only be applied in advance of temporary leave.  

  • 1.2.3 12-month card is eligible for 2 suspension periods with maximum combined total of 40 days. 

  • 1.2.4 The 3 Month enrolment not eligible for any suspensions.  

  • 1.2.5 To apply for an extension, please email info@sportsworldtl.com in advance of your desired suspension time to request approval. Please note your suspension will only begin after it has been approved. 

  • 1.2.6 If you attend class during your suspension period, your suspension will terminate. 

  • 1.2.7 Class price and enrolment period end date calculation will not change regardless periods during which classes are not held such as holidays.   


2. Holiday Camp

  • 2.1 As per our normal group classes, if you are absent for any reason (including illness), no refunds, credits or make ups will be given. 

  • 2.2 In case a student must stop attending camp due to extended illnesses, notify SPORTSWORLD童励 office as soon as possible by official channels. With proper medical certification it may be possible cancel enrolment and freeze your account funds to be used at a later time.  

  • 2.3 As our lunches are booked and arranged in advance (with a third party) we are unable to recover your fee for lunch.  

  • 2.4 For camps, due to safety and facility requirements, guardians are not able to accompany students for the duration of the camp. 




中文版:




在您注册参加SPORTSWORLD童励的课程/活动/项目时,即表示您已经阅读、了解和同意所有规定和条款以及免责声明。

 

A. 注册、报名及信息填写

B. 健康状况和安全

C. 监护人责任

D. 关于室外课程的天气和空气质量情况

E. 费用支付

F. 课程取消

G. 缺席

H. 退款、费用保留和永久性离开

I. 肖像权和信息隐私

J. 特殊课程补充条款


A. 注册、报名及信息填写


  • 1. 所有需要参加课程/活动/项目的学员,必须由监护人完整填写系统中的家庭信息和学员信息,包括年龄,健康情况和重要联系信息。 

  • 2. 监护人有义务保证所有系统中的家庭信息和学员信息及时更新并正确有效,确保在任何突发事件发生时可以及时联系到监护人。 

  • 3. 我们会不定时地向系统中的学员家庭发布关于课程/活动/项目的信息。 

  • 4. 监护人须自行确认在报名系统中,您账户内报名参加的课程信息是否正确,包括时间、地点和付费状态等。如发现有任何问题,请在课程开始前与公司客服部门联系。 

  • 5. 我们保证所有系统中的学员和家庭信息将被严格保密。在未得到学员监护人许可的情况下,不会向任何组织或第三方提供其信息。(除非在突发紧急情况,如医疗需要等。) 


B. 健康状况和安全


  • 1. 我们每时每刻遵循安全第一的原则,所有的课程/活动/项目都在尽可能保证安全的前提下进行。同时包括对员工进行安全准则的培训。 

  • 2. 学员和监护人需要对体育项目的所存在的普遍危险性有一定的认知,任何体育课程/活动/项目都存在一定的意外伤害风险。 

  • 3. 监护人对学员的安全须承担最终责任。监护有责任和义务确认学员的身体状况适合参加该课程/活动/项目。 

  • 4. SPORTSWORLD童励及其代表、员工和其他相关人员不对整个课程/活动/项目中所产生的任何风险和其他意外伤害事故负责。监护人自行承担学员在SPORTSWORLD童励项目中,由所发生的任何意外伤害事故而产生的医疗费用。SPORTSWORLD童励建议监护人应为学员参加课程/活动/项目购买相应的保险。 


C. 监护人责任


  • 1. 参加课程/活动/项目时,学员监护人需要在课程现场(除夏令营/冬令营/假期营),并对参加的学员负责。 

  • 2. 监护人应当尊重SPORTSWORLD童励的运动理念和设施设备使用规则。不得干扰课程的正常进行和影响教练授课。教练有权阻止此类行为。 

  • 3. 学员发生的任何受伤情况(包括自身,或导致他人受伤),以及引起课程/活动/项目和场地的设施设备的损坏,都将由监护人承担责任和负责赔偿。 


D. 关于室外课程的天气和空气质量情况


  • 1. 课程仅在极端或发布预警的危险气候条件下取消,如严重空气污染(空气质量达到200或以上)、闪电雷暴、台风等气候情况。 

  • 2. 如果由于天气原因而无法进行的室外课程,同时也无法安排在室内进行,我们会尽早通知家长取消课程。 

  • 3. 如果取消是在课程开始前,我们将会重新安排该节课程的时间或者此节课程的费用将可以保留并使用于其他课程。 

  • 4. 如果在课程进行中由于天气原因而无法继续课程,教练会将学员带至安全的室内等待家长来接。此类情况,课程将视作正常进行,不另外重新安排时间。 

  • 5. 此项条款同时也包括基于天气而影响其他安全因素的考虑,对例如网球课程等(场地湿滑等安全隐患)取消课程。 


E. 费用支付


  • 1. 学员须在完成SPORTSWORLD童励线上系统的注册、报名和审核成功后,支付课程费用。报名成功的确认,以完成付费后,在系统中的缴费成功为准。 

  • 2. 在审核成功后72个小时内,学员须完成课程费用的全额付款。如未能在72小时内及时完成付款,系统将自动取消课程所保留的名额,且不另行通知。 

  • 3. 学生的课程名额仅在同时满足以下情况下确认保留: 

  • 3.1 在系统中完整填写相关信息,完成注册,并在系统的课程中报名; 

  • 3.2 完成全额付费; 

  • 3.3 在完成线上注册,报名和完成全额付费的前提下,遵循先完成先得到名额的原则。 

  • 4. 家长有责任自行确认报名系统的家庭账户中,所参加课程的各项信息,包括报名和付费的状态是否完成,以保证报名成功。 


F. 课程取消


  • 1. 对于无法预见的突发事件,如教练生病且无法安排代课教练,我们将会取消课程。 

  • 2. 在此情况下,我们会另行安排此节课程的时间或此节课程费用将可以保留,并用于其他课程。 

  • 3. SPORTSWORLD童励将尽量确保课程能够正常进行,包括安排代课教练。对于安排代课教练的课程,我们不保证会另做通知。 


G. 学员缺席


  • 1. 团体课程

    1.1 如果学员由于自身原因(包括生病)而缺席课程,我们将不予退费,也无法保留此节课程的费用用于其他课程。 

    1.2 对于学员的缺席,SPORTSWORLD童励不提供补课。 

    1.3 如果学员由于长期疾病的特殊原因而需要暂停课程,须尽快以正式公司渠道向SPORTSWORLD童励办公室提出,并提供相关有效的医疗证明。我们可能会根据具体情况,考虑取消学员的报名,暂时冻结账户课程在之后使用。 

  • 2. 一对二课程

    2.1 如果2名学员中的1名学员无法参加课程,此节课程将正常进行。未能参加的学员将作为自动放弃,将不予退费、不能重新安排时间补课和不能作为费用保留用于其他课程。 

    2.2 如果2名学员同时都无法参加课程,所有家长须提前48小时在SPORTSWORLD童励官方微信公众号留言,告知我们学员的缺席,以便获得另外安排课程时间的机会。  官方微信公众号留言作为告知课程缺席的唯一有效方式。购买整学期课程,不能超过3次重新安排课程的机会。购买连续11节课程或者更多,但是少于一整个学期的课程,不能超过2次重新安排课程的机会。 购买连续10节课程,不能超过1次安排课程的机会。(网球:将不重新安排课程,但会保留费用可用于其他课程) 

    2.3 如果我们在课程的48小时前没有同时收到2名学员课程缺席的官方微信公众号留言,我们将不会为缺席课程提供重新安排的机会,不能保留费用用于其他课程。 

  • 3. 私教课程(一对一)

    3.1 如果学员无法参加课程,家长须提前48小时在SPORTSWORLD童励官方微信公众号留言,告知我们学员的缺席,以便获得另外安排课程时间的机会。购买整学期课程,最多可以重新安排3次课程的机会。购买连续11节课程或者更多,但是少于一整个学期的课程,不能超过2次重新安排课程的机会。购买连续10节课程,可以重新安排1次课程的机会。(网球:将不重新安排课程,但会保留费用可用于其他课程) 

    3.2 如果我们在课程的48小时前没有同时收到学员课程缺席的官方微信公众号留言,我们将不会为缺席课程重新安排的机会,不能保留费用用于其他课程。 


H. 退款、费用保留和永久性离开


  • 1. 我们对于所有客户提供“满意承诺”的服务,如果您在参加第一次的课程/活动/项目或第一天的夏令营/冬令营/假期营后,有任何不满意,将可以申请全额退款。申请必须在第一次课程的当天向SPORTSWORLD童励办公室提出。 

  • 2. 课程/活动/项目的第二次或夏令营/冬令营/假期营的第二天开始,将不予退费。 

  • 3. 在课程/活动/项目时开始前5个工作日或以上,学员可以申请100%的退费。 

  • 4. 在课程/活动/项目开始前的1-4个工作日,学员可以申请80%的退费。 

  • 5. 任何以定金形式支付的费用将不予退还。 

  • 6. 所有申请成功的退费,必须在申请成功后3个月内领取,否则退费将会被取消。 

  • 7. 课程费用的保留将显示在学员的系统账户内,并必须在保留日起计算的6个月内使用于SPORTSWORLD童励的现有课程。 

  • 8. 退费和费用保留不适用于政府需要隔离、传染性疾病控制,或任何不可抗力的情况。 


I. 肖像权和信息隐私


  • 1. SPORTSWORLD童励有权对课程/活动/项目以及涉及到的学员进行照片或视频的拍摄。 

  • 2. 此类影像资料将有可能被用于公司的市场推广或培训课程。如果您对此条款有任何异议,请在注册报名时以书面形式提出。 


J. 特殊课程补充条款


1. 空手道课程


  • 1.1空手道课程以一年卡和三个月季卡的形式购买。一年卡从第一节课程日期开始计算,有效期12个月。三个月季卡从第一节课程日期开始计算,有效期3个月。 

    1.2 停卡政策 

    1.2.1 学员由于疾病,旅游等原因,可以申请停卡。 

    1.2.2 一年卡的停卡申请必须在课程有效期内提出。 

    1.2.3 一年卡有效期内可以申请最多2次且总共不超过40天(包括40天)的停卡。 

    1.2.4 三个月季卡不享受停卡政策。 

    1.2.5 停卡申请必须在所申请的停卡日期前,由邮件形式发送至info@sportsworldtl.com,经相关部门审核并回复确认通过后方才生效。 

    1.2.6 如在停卡期内上课,其暂停期将自动终止。 

    1.2.7 课程费用,以及课程的起止日期不会由于节假日等情况而更改。 


2. 假期营

  • 2.1 参照团体课程条款,学员由于任何原因(包括生病),而缺席假期营,我们将不会退款,不会安排补课,不会把费用退回账户。 

  • 2.2 如由于特殊情况的长期疾病造成的缺席,必须提前通过公司正式渠道向SPORTSWORLD童励办公室提出申请,并提供有效病例证明,通过邮件形式发送至info@sportsworldtl.com。经审核确认后,我们将取消报名,并保留相应费用用于其他课程。 

  • 2.3 由于午餐是提前向第三方安排和预定,学员由于缺席造成的如午饭、点心等费用和损失,由学员自行承担。 

  • 2.4 由于场馆设施的要求和安全考虑,假期营的学员家长不能在其期间陪同。